Customer Service Consultant
R10 000.00 pm
A thriving and successful local brand is looking for a Customer Service Consultant to join the Sales Team at the factory. This position if internal and requires you to work one Saturday a Month.
To ensure good customer service by attending to customer complaints and to ensure customer satisfaction.
- 1 + years’ work experience
- Previous sales or customer service experience
- Own transport due to remote location of position
- Friendly, energetic, and problem solver
- Well spoken
- Afrikaans and English is preferred
- Providing help and advice to customers using your organization’s products or service.
- Communicating courteously with customers by telephone, e-mail, letter or face to face.
- Investigating and solving customer’s problems
- Issuing refunds or compensation to customers
- Keeping accurate records of discussions or correspondence with customers.
- Improving customer service procedures, policies and standards for your organization and department.
- Assisting & advising customers via e-mail and telephone.
- Give reference numbers when applicable.
- Create appropriate documentation per call, for example.
- Exchange notes, delivery notes Customer service reports and miscellaneous.
- Arrange P/O and S/O invoicing.
- Assist with stock availability towards customers for sales & warranty claims.
- Data capturing & filing of documents and reports.